Our paediatricians from the International Baby Child and Adolescent Clinic (IBCA Clinic) have extensive experience caring for infants, children and teenagers across a wide range of health conditions. We know that children's health needs can arise at any time, which is why we're committed to providing comprehensive, compassionate care that's tailored to each child's unique needs.
From common childhood illnesses to long-term management of chronic conditions, our dedicated paediatric specialists are here to guide and support your family every step of the way. And with our clinic open seven days a week – including Sundays – you can trust that help is always close by, ensuring your child gets the care they need to grow up healthy, confident, and well cared for.
We provide care for a broad spectrum of medical conditions, addressing everything from minor ailments to long-term medical challenges. Common medical conditions we treat include:
When it comes to your child’s health, no concern is too small. Our comprehensive range of treatments and services are designed to support your child’s health at every stage of development, including but not limited to:
Our holistic approach ensures your child receives the expert care and attention they need to thrive and live their healthiest life.
Paediatrician with an interest in: Respiratory Illnesses, Infections, Childhood Immunisations, Eczema, Asthma
Paediatrician with an interest in: Ambulatory Paediatrics, Asthma, Allergies
Paediatrician with an interest in: Paediatric Urgent Care, Paediatric Trauma, Child Protection
Get expert care from the comfort of your home. Our experienced paediatricians from IBCA Clinic are available for teleconsultations to support your child’s health needs. Whether it’s a mild illness, follow-up review, or medication advice, you can now access timely, professional care without having to travel to the clinic.
Teleconsultations are available by appointment – simply book a slot via the HeyAlly app.
During your child’s teleconsultation, our paediatricians will:
| Service | Fee (inclusive of GST) |
|---|---|
| Specialist teleconsultation | $85 |
| Medication delivery (island-wide)* | $16.35 |
*Additional surcharges may apply for deliveries to Sentosa, Jurong Island, or other secured areas. Please refer to our FAQs for more details.
HeyAlly is a digital healthcare platform that provides access to a wide range of medical services. At Parkway MediCentre, we leverage on HeyAlly to offer secure, real-time video consultations with our paediatric specialists.
You can download the HeyAlly app from the App Store or Google Play to get started.
Once you've downloaded HeyAlly, follow these simple steps to register, add your child's profile, and book a teleconsultation with one of our paediatricians.
Parents or guardians may use the app to consult on behalf of their children. Children under the age of 16 must be accompanied by a parent or guardian during the video consultation.
Teleconsultation is suitable for managing a range of non-urgent conditions, such as:
Our paediatricians will assess whether teleconsultation is appropriate based on your child's symptoms. In-person visits may be recommended for more complex cases or when a physical examination is needed.
Teleconsultation should not be used for emergencies or new, undiagnosed conditions that require an in-person evaluation.
Please visit the nearest Urgent Care Centre immediately if your child has symptoms such as:
Teleconsultations are available during Parkway MediCentre’s paediatric clinic hours. You can check available time slots in the HeyAlly app when booking.
Each session lasts around 10 minutes, which is typically sufficient for most paediatric concerns. Your child's doctor may recommend a follow-up if additional time or an in-person evaluation is required.
We aim to connect you with a doctor within 10 minutes of your teleconsultation request. However, this may vary depending on our specialists' availability and the number of patients in the online queue. To minimise wait times, we recommend booking an appointment in advance.
Yes, you may choose your preferred paediatrician or opt to consult the next available doctor. All three of our paediatricians — Dr Kao Pao-Tang, Dr Agnes Tay, and Dr Vella — are experienced specialists from the International Baby Child & Adolescent Clinic (IBCA Clinic).
Please ensure you are in a quiet, well-lit space with a stable internet connection. Before your appointment, complete the pre-consultation questionnaire in the app.
To help the doctor assess your child accurately, it’s helpful to have the following ready:
The doctor will:
If a physical consultation is required, the doctor will advise you accordingly.
No. For your privacy, all video or audio recordings of the session are strictly prohibited.
All teleconsultation records can be found in the HeyAlly app under: AllyTele > History.
Only if necessary. Our paediatricians will advise you if an in-person follow-up is required.
If you require medication, please let the doctor know during the teleconsultation. Requests to add medications after the session will be considered on a case-by-case basis.
Each session is $85 (inclusive of GST). This excludes medication, delivery, and any additional diagnostic services.
Payment will be charged to your linked VISA or MasterCard at the end of the consultation. Paynow is also accepted.
Please note that all items and services rendered are non-refundable and non-exchangeable.
If your payment does not go through, please call the HeyAlly hotline at 6664 0263 for assistance.
Yes. If medication is prescribed, it will be delivered directly to your selected address.
Most patients receive their medications within approximately 3 hours of order confirmation, though this may vary depending on your location and weather conditions.
Please note that the cut-off time for same-day medication dispensing is 4pm.
A base delivery fee of $16.35 (inclusive of GST) applies to all deliveries within mainland Singapore. Additional surcharges may apply in the following cases:
| Surcharge Type | Fee (subject to prevailing GST) |
After-hours delivery
| $10 |
| Delivery to Sentosa and secured areas* | $16 |
| Express delivery | $20 |
| Re-delivery (missed collection) | $20 |
* Secured areas include (but are not limited to): Airport Cargo Road, Airport Zone, ALPS Ave, military camps, immigration checkpoints, construction sites, Jurong Island, PSA Port, SATS, aerospace zones, shipyards, and supply bases.
Before confirming your medication order, you'll be prompted to enter your preferred delivery address and timeslot.
To receive the package, please ensure someone is present at the delivery address during the selected time. Upon delivery, you'll be required to either:
You can authorise someone else to receive the package by sharing the 5-digit PIN required for verification. If the delivery fails, the medication will be returned to Parkway MediCentre, and a re-delivery fee of $20 and any relevant surcharges will apply.
To arrange for re-delivery, please call the HeyAlly hotline at 6664 0263 or email contactally@heyally.com.
Your child's medications will be securely packed in a fully-sealed, tamper-evident package. Upon receiving the delivery, please check to ensure that:
If there is an issue with the medication itself (e.g. wrong type or quantity), please call Parkway MediCentre at 6229 6880 or 6229 6888.
If the packaging appears damaged or compromised (e.g. broken seal, wrong name of address), please reach out to HeyAlly support at 6664 0263 or email contactally@heyally.com.
For app technical support or delivery-related queries, please contact HeyAlly:
For general enquiries about your appointment or medication, please contact Parkway MediCentre: